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Frequently Asked Questions (FAQs)

We operate 7 days a week. We may have an abbreviated schedule on or around certain holidays (New Years Eve, New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve and Christmas Day).
Reservations are required. We do not stop at pickup locations if we do not have reservations scheduled there.
We recommend that you make your reservation at least 24 hours prior to travel or as soon as you know your travel plans. Reservations are required - we only stop at our pickup locations for which we have scheduled reservations.

We accept MasterCard, Visa, American Express, and Discover. Since GO Rochester Direct is our agent, your credit card statement may show the shuttle charge from GO Rochester Direct or Rochester Direct.

Reservations may be cancelled up to 24 hours prior to your scheduled pickup time to receive a refund. Reservations made within 24 hours of departure are non-refundable.

We do have a partnership with GO Rochester Direct. Go Rochester Direct answers the phones, takes reservations and serves as our agent at the Minneapolis-St Paul International Airport.

Most of our shuttles now go through Rochester rather than on the river road with transfers to and from GO Rochester Direct Shuttles in Rochester. This has allowed us to double the amount of departure times which offers you more flexibility when making your travel plans.

Absolutely - we offer daily service between La Crosse / Winona and Rochester, with service to the Rochester Airport and the Kahler Grand Hotel which is located across the street form the Mayo Clinic in downtown Rochester.
GO Rochester Direct is our agent at the airport. Their desk is located in the Ground Transportation Atrium at the Lindbergh (main) terminal. For more information on how to find the GO Rochester Direct desk at the Lindbergh terminal and HHH terminal pickup instructions, click here.

If you are scheduled on the last scheduled shuttle of the day from MSP to your location, options would include car rental, staying at the airport or an airport area hotel and taking one of our shuttles the next morning.

If the shuttle you missed was not the last shuttle of the day from MSP to your location, we can move you to next scheduled shuttle time provided there is seating available. In some cases, if there is not another shuttle that day to your location, you might be able to at least get as far as Rochester with GO Rochester Direct.

Each passenger is allowed two pieces of luggage plus a small carry-on. Additional pieces are allowed subject to space availability and are subject to additional fees of $10 per piece.

Please contact us if you have any questions. You may also want to check the luggage policy of the airline you are flying. Some airlines now charge additional fees if you have more than one checked piece of luggage.

We ask that you be at your pickup location 15 minutes prior to the scheduled departure time if you are taking our shuttle to the Minneapolis-St Paul International Airport. This helps us to stay on schedule in order to get to the airport at our scheduled arrival time. If you are taking our shuttle from the Minneapolis-St Paul International Airport we ask that you check in at the GO Rochester Direct desk as soon as possible prior to the scheduled departure time.
Go Rochester Direct follows all state laws regarding child restraint requirements. All children under the age of 8 must ride in a federally approved car seat or booster seat supplied by the accompanying adult, unless the child is 4’9” or taller. We do not provide car seats.
We do allow dogs and cats if they are in a pet carrier and there is an additional $10 charge. Service dogs that are aiding a passenger are allowed at no charge.

We do offer same day package delivery between our pickup locations and the Minneapolis-St Paul International Airport.

The charge is $18 for one package and $2 for each additional package going to the same location. Additional charges apply for packages being picked up or delivered to a twin cities area address.

Please send inquiries to:

Manager
GO Rochester Direct
7201 S 22nd St SW
Rochester, MN 55902.