Frequently Asked Questions (FAQs)
We accept MasterCard, Visa, American Express, and Discover. Since GO Rochester Direct is our agent, your credit card statement may show the shuttle charge from GO Rochester Direct or Rochester Direct.
We do have a partnership with GO Rochester Direct. Go Rochester Direct answers the phones, takes reservations and serves as our agent at the Minneapolis-St Paul International Airport.
Most of our shuttles now go through Rochester rather than on the river road with transfers to and from GO Rochester Direct Shuttles in Rochester. This has allowed us to double the amount of departure times which offers you more flexibility when making your travel plans.
If you are scheduled on the last scheduled shuttle of the day from MSP to your location, options would include car rental, staying at the airport or an airport area hotel and taking one of our shuttles the next morning.
If the shuttle you missed was not the last shuttle of the day from MSP to your location, we can move you to next scheduled shuttle time provided there is seating available. In some cases, if there is not another shuttle that day to your location, you might be able to at least get as far as Rochester with GO Rochester Direct.
Each passenger is allowed two pieces of luggage plus a small carry-on. Additional pieces are allowed subject to space availability and are subject to additional fees of $10 per piece.
Please contact us if you have any questions. You may also want to check the luggage policy of the airline you are flying. Some airlines now charge additional fees if you have more than one checked piece of luggage.
We do offer same day package delivery between our pickup locations and the Minneapolis-St Paul International Airport.
The charge is $18 for one package and $2 for each additional package going to the same location. Additional charges apply for packages being picked up or delivered to a twin cities area address.
Please send inquiries to:Manager
GO Rochester Direct
7201 S 22nd St SW
Rochester, MN 55902.