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1.
Do you always operate?
We operate 7 days a week. We may have an abbreviated schedule on or around
certain holidays (New Years Eve, New Years Day, Memorial Day, Fourth of July,
Labor Day, Thanksgiving, Christmas Eve and Christmas Day).
2. Are
reservations required?
Reservations are required. We do not stop at pickup locations if we do not have
reservations scheduled there.
3.
How far in advance do I need to make a reservation?
We recommend that you make your reservation at least 24 hours prior to travel or
as soon as you know your travel plans. Reservations are required - we only stop
at our pickup locations for which we have scheduled reservations.
4. What forms of
payment do you accept?
We accept MasterCard, Visa, American Express, and Discover. Since GO Rochester
Direct is our agent, your credit card statement may show the shuttle charge from
GO Rochester Direct or Rochester Direct.
5.
What is your cancellation policy?
Reservations must be cancelled at least 24 hours prior to travel. Failure to do
so may result in charges to your credit card.
6.
Is GO Carefree Shuttle affiliated with GO Rochester Direct?
We do have a partnership with GO Rochester Direct. Go Rochester Direct answers
the phones, takes reservations and serves as our agent at the Minneapolis-St
Paul International Airport.
Most of our shuttles
now go through Rochester rather than on the river road with transfers to and
from GO Rochester Direct Shuttles in Rochester. This has allowed us to double
the amount of departure times which offers you more flexibility when making your
travel plans.
7.
Can I take the shuttle from La Crosse or Winona to Rochester?
Absolutely - we offer daily service between La Crosse / Winona and Rochester,
with service to the Rochester Airport and the Kahler Grand Hotel which is
located across the street form the Mayo Clinic in downtown Rochester.
8. Where are you located at the Minneapolis-St Paul International Airport?
GO Rochester Direct is our agent at the airport. Their desk is located in the
Ground Transportation Atrium at the Lindbergh (main) terminal. For more
information on how to find the GO Rochester Direct desk at the Lindbergh
terminal and HHH terminal pickup instructions, click
here.
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9.
What happens if my flight is late and I miss my scheduled shuttle?
If you are scheduled on the last scheduled shuttle of the day from MSP to your
location, options would include car rental, staying at the airport or an airport
area hotel and taking one of our shuttles the next morning.
If the shuttle you
missed was not the last shuttle of the day from MSP to your location, we
can move you to next scheduled shuttle time provided there is seating available.
In some cases, if there is not another shuttle that day to your location, you
might be able to at least get as far as Rochester with GO Rochester Direct.
10.
How much luggage is allowed?
Each passenger is allowed two pieces of luggage plus a small carry-on.
Additional pieces are allowed subject to space availability and are subject to
additional fees of $10 per piece.
Please contact us if
you have any questions. You may also want to check the luggage policy of the
airline you are flying. Some airlines now charge additional fees if you have
more than one checked piece of luggage.
11. How early should I be at my pickup location?
We ask that you be at your pickup location 15 minutes prior to the scheduled
departure time if you are taking our shuttle to the Minneapolis-St Paul
International Airport. This helps us to stay on schedule in order to get to the
airport at our scheduled arrival time. If you are taking our shuttle from the
Minneapolis-St Paul International Airport we ask that you check in at the GO
Rochester Direct desk as soon as possible prior to the scheduled departure time.
12. Do you provide
car seats for children?
We do not provide car seats, but you are welcome to bring your own.
13.
Is my dog or cat allowed?
We do allow dogs and cats if they are in a pet carrier and there is an
additional $10 charge. Service dogs that are aiding a passenger are allowed at
no charge.
14. Can I ship a package on your shuttle?
We do offer same day package delivery between our pickup locations and the
Minneapolis-St Paul International Airport.
The charge is $18 for one package and $2 for each additional package going to
the same location. Additional charges apply for packages being picked up or
delivered to a twin cities area address.
15. Who do I contact regarding refunds or comments on the shuttle service?
Please send inquiries to:
Manager
GO Rochester Direct
PO Box 5845
Rochester, MN 55903.
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